Question

Does your office minimise agents personal contact details in advertising promotions including mail drops and inspections?

Importance

• Breaching Privacy Legislation can attract large penalties.
• With respect to the Privacy Act, how does your office minimise personal contact details being available to other prospective purchasers? For example, when you are collecting names and giving out contact details to prospective buyers?
• Your office needs to develop a policy to address this obligation under the umbrella of ‘Out of Office Safety’, discussed and signed off in a OHS/WHS meeting.
• The personal safety of your staff is the highest priority. Developing precautionary measures is essential.

Solutions

• Minimising agent’s personal details in all advertising and promotions – create a simple policy appropriate to your office and people.
• In the policy consider who owns the employees mobile phone and associated phone number and what happens if/when the employees leave.